● FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Can you provide samples ? Are the samples free ?

Yes,we can provide samples. we will collect samples fee(1-3pcs)and you have to pay for the shipping cost.when you place normal order.we will refund the sample fee for you.

What is the MOQ for our items?

The minimum order quantity is one box, different installation aperture has different MOQ .Usually 40 pieces box.

What kinds of payment methods do you accept?

We accept T/T(Wire transfer),Western Union and Paypal,credit card. Please be sure that we can receive the same amount of the Invoice.

Can you provide us with product catalog?

Yes , We have product catalogue. Please contact us on line or send an Email to sending the catalogue.

What about your delivery time?

We have a lot of products in stock. We can send the stock products in 7 work days. If without stock,or stock is not enough, we will check the delivery time with you.

How to ship my order ? Can you guarantee safe delivery?

For small package, we will send it by Express, Such as DHL,FedEx(TNT),UPS,SF. That’s a Door to Door service. For big packages, we will send them by Air or By sea. We will use good packing and ensure the safety. We will be responsible to any product damage caused on delivery. Bedding face light.

Does the product have UL certificate?

Yes, We have UL certificate.these series of our products are UL certified:HBD Series, HBDGQ Series, HBDGQ25 series, HBDS1 Series, HBDS1-AWY Series button switch. ,etc

How long of our guarantee period?

We have a guarantee of one year. Any requirement or question,pls send us an e-mail now! It's our great honor to do services for you! We will reply you ASAP. If no response within 24 Hours, please kindly check the spam in your mail box.

Can you support the DDP price clause?

I am sorry that the company cannot support DDP price terms for the time being.